This Refund Policy defines the terms under which refunds may be granted, the procedure for submitting a
refund request, and the responsibilities of DYNASCOPE TECHNOLOGIES in managing such claims. By using the
services provided through DYNASCOPE TECHNOLOGIES, you confirm that you have read, understood, and agreed to the
terms stated herein.
Eligibility for Refunds
Refunds are granted based on the type of service rendered and the mutually agreed terms between the
customer and DYNASCOPE TECHNOLOGIES. A refund may be applicable in the following scenarios:
- Service Interruptions: If the service is unavailable for more than 24 hours during
an active billing cycle, a full refund is warranted.
- Unsatisfactory Quality: If the client is unhappy with the service quality or
outcomes, they can request a refund.
- Technical Malfunctions: In the event of ongoing technical difficulties that remain
unresolved within a reasonable period, a refund may be considered.
- Non-Delivery: If the promised service is not delivered at all, the customer has the
right to receive a full refund.
- Incorrect Billing: If there are mistakes in billing or unauthorized transactions, a
full refund will be provided.
Items Not Eligible for Refund
Some charges are classified as non-refundable, including:
- One-time charges related to account setup, onboarding, or initial configurations.
- Expenses incurred for customized features or unique development work.
- Renewal fees for subscriptions once the renewal process has begun.
- Advance payments or deposits made to confirm service engagement.
- Digital items (such as software, plugins, or templates) that have already been downloaded or
accessed.
- Payments for consulting or training sessions that have already taken place.
- Costs for feature upgrades or enhancements that have already been delivered or activated.
- Charges for incomplete services due to the client’s failure to provide required content or
materials.
- Cancellation fees as defined in the signed agreement, which are strictly non-refundable.
- Fees paid for external services (such as APIs or third-party platforms) after activation or billing.
- Charges for services that have already been rendered, including time-based work or resource usage.
Refund Processing Timeline
Once a refund request is reviewed and approved, it will be processed within a period of 5–7 working days.
The refund will be issued to the same payment method used for the original transaction. The final
refunded sum may exclude transaction handling fees or third-party charges. Refunds can be issued to
credit/debit cards, net banking accounts, or other payment channels based on the original method of
payment.
Get in Touch
For inquiries related to this Refund Policy or if you need support with a refund issue, feel free to
reach out to our customer service team. We are available to guide you through the refund process and
assist with any related matters.
